What the Course Entails and Exam Details

The Basic Certification curriculum focuses on the core components required to get a 3CX system up and running efficiently. It covers the essential administrative tasks needed for day-to-day management.

Key topics covered include:

• 3CX Installation: Understanding supported operating systems, platform requirements, and the step-by-step installation process.

• Initial Configuration Wizard: Learning how to use the wizard to configure basic network settings, public IP, and FQDN.

• Extension Management: Creating and managing user extensions, understanding authentication, and configuring provisioning methods (PnP, SBC, STUN).

• 3CX Apps: Configuring and deploying the 3CX web client, desktop app, and mobile applications for iOS and Android.

• Trunk Configuration: Setting up supported VoIP providers (SIP Trunks) and configuring inbound and outbound rules for call routing.

• Basic Firewall Configuration: Understanding the necessary ports that must be open for 3CX to function correctly internally and externally.

• Backup and Restore: Learning how to perform manual backups and understand the basics of scheduling backups and restoring the system.

What to Expect in the Final Exam

The 3CX Academy Basic Certified exam is an online, open-book assessment designed to test your theoretical knowledge of the topics covered in the Basic course.

• Format: The exam consists of approximately 30 multiple-choice questions.

• Time Limit: You are typically given 30 minutes to complete the exam.

• Passing Score: A passing score of 24 correct answers (80%) is required to earn the certification.

• Prerequisites: You must be associated with a 3CX Partner or have a 3CX customer account to take the exam. Access to the official 3CX Academy materials (videos and documentation) is free.

• Attempt Limits: If you do not pass on your first attempt, you must wait 31 days before retaking the basic exam. Note that passing this exam is a requirement for proceeding to the Intermediate and Advanced certification levels.

How to Study and Exam Centers

Preparation for the 3CX Basic Certification should focus on a mix of reviewing official documentation and hands-on practice.

• Official 3CX Academy: This is your primary resource. Watch all the preparation videos provided in the Basic course section on the 3CX website. These videos directly align with the exam objectives.

• 3CX Manual: Read the corresponding sections of the 3CX user manual. The exam often tests specifics mentioned in the documentation.

• Hands-on Practice: The best way to learn is by doing. Set up a free trial of 3CX or install a free instance in a test environment. Practice installing the software, provisioning phones (or using the softphone apps), and configuring SIP trunks.

• Identify Weak Areas: Use the official practice materials if available, and focus your study time on topics you find challenging.

• Taking the Exam: The exam is administered entirely online through the 3CX Partner Portal or Customer Portal. There is no need to visit a physical testing center (like Pearson VUE). You can take the exam from your home or office at your convenience once you feel prepared.

Job Opportunities from the Course

Earning your 3CX Basic Certification demonstrates your competence with a leading VoIP solution, making you a valuable asset to IT departments and managed service providers.

Specific job titles and career paths this certification unlocks or supports include:

• Help Desk Technician

• Junior System Administrator

• IT Support Specialist

• VoIP Support Technician

• Telecom Administrator

• 3CX Junior Engineer

• Technical Support Engineer (Level 1)

• Network Administrator

This certification serves as a foundational credential that validates your networking and VoIP knowledge, often leading to roles focused on unified communications and IT infrastructure management.