What the Course Entails and Exam Details

The path to Level 2 requires a fundamental mastery of the entire Ram commercial and consumer vehicle line, focusing heavily on the Heavy Duty (2500 and 3500) chassis cabs. The practice exam covers the essential curriculum of the full certification, which includes, but is not limited to: detailed analysis of ladder frames, axles (ratios, types, differentials), suspensions (including Active-Level Air Suspension), powertrain (HEMI® V8, Cummins® Turbo Diesel), braking systems, and electrical architecture. Candidates must demonstrate the ability to perform complex calculations for Gross Combination Weight Rating (GCWR), Gross Vehicle Weight Rating (GVWR), and maximum payload, and apply this to specific customer towing and hauling applications. It also assesses knowledge of fifth-wheel and gooseneck hitch compatibility, trailer brake controllers, and upfitting with diverse bodies.

What to Expect in the Final Exam

The official Ram Expert Level 2 Final Exam is a rigorous, proctored assessment, typically delivered online through the Stellantis dealer learning management system. While exact formats can vary, it generally consists of multiple-choice questions, scenario-based problems, and complex calculations. Candidates are typically given a specific time limit, such as 90 minutes, to complete approximately 50 to 70 questions. A passing score of 80% or higher is often required to earn the certification. The exam is typically closed-book, with access limited to official Ram towing and payload charts or other approved digital tools, emphasizing a reliance on deep product knowledge rather than on-the-spot lookup.

How to Study and Exam Centers

Preparation for Level 2 demands a combination of deep-dive theoretical study and practical experience. Students should fully utilize the resources within the Stellantis Performance Institute, including e-learning modules, technical bulletins, and the official Ram Towing and Payload Guide. Reviewing the detailed specifications for every configuration, engine, and option is critical. Hands-on inspection of vehicles, especially commercial upfits and Heavy Duty models, is invaluable. Participating in mock customer qualification scenarios focused on extreme towing or specific payload needs will build real-world problem-solving skills. The final exam is taken within an authorized Stellantis environment, such as your dealership or designated training facility, under the supervision of a certified proctor, often via a secure online testing portal.

Job Opportunities from the Course

Earning the Ram Expert Level 2 Certification significantly enhances your profile and opens new career paths within the Stellantis dealership network and related industries. This designation proves you possess advanced product knowledge that can drive sales and improve technical accuracy. Potential job roles and career paths include:

• Certified Ram Commercial and Fleet Sales Specialist

• Ram Heavy Duty and Commercial Upfit Advisor

• Dealership Technical Trainer or Product Champion

• Lead Ram Service Technician or Shop Foreman

• Dealership Ram Brand Manager

• Commercial Vehicle Fleet Manager