3CX INTERMEDIATE
CERTIFICATION PRACTICE
EXAM 30 QUESTIONS
Question 1: A 3CX administrator needs to move a system to new hardware while
retaining con�guration and data. Which built-in feature is designed for this purpose?
Choices:
1) Export call reports 2) Backup and Restore 3) Recreate all users manually 4) Reprovision only the IP phones
Correct Answer: Backup and Restore
Explanation: 3CX Backup and Restore is designed to preserve system con�guration and data so the deployment can be migrated or restored on another server.Page 1
Question 2: Why should a scheduled 3CX restore normally be planned for an o�- peak period?
Choices:
1) The web client cannot display presence during business hours 2) 3CX services are stopped during the restore operation 3) SIP trunks permanently unregister after any restore 4) Backups can only be decrypted at night
Correct Answer: 3CX services are stopped during the restore operation
Explanation: 3CX documentation states that services are stopped during a restore, so scheduling the operation o�-peak reduces user disruption.
Question 3: Which backup-location practice is recommended for production
resilience?
Choices:
1) Keep the only backup on the same local disk as 3CX 2) Store backups o�site or o� the 3CX instance 3) Store backups only in the browser cache 4) Disable backup rotation so every backup is permanent Correct Answer: Store backups o�site or o� the 3CX instance Explanation: 3CX recommends o�site or o�-instance backup storage. A local drive may be used temporarily but should not be the sole production backup location.Page 2
Question 4: An administrator creates a new 3CX user. Why is the user's email
address operationally important?
Choices:
1) It determines the SIP signaling port 2) It is used for essential noti�cations and login or welcome information 3) It sets the user's extension length 4) It automatically selects the SIP trunk Correct Answer: It is used for essential noti�cations and login or welcome information Explanation: The email address is used to deliver important noti�cations, including welcome and login information and, depending on con�guration, voicemail noti�cations.Question 5: A company wants calls to a user's DID to return directly to that same user when customers call back. Which con�guration is the best �t?
Choices:
1) Assign the DID to the user and normally use the same number as outbound caller ID 2) Assign the DID only to a queue and hide outbound caller ID 3) Use a random outbound caller ID for each call 4) Assign the DID only to the default department Correct Answer: Assign the DID to the user and normally use the same number as outbound caller ID Explanation: 3CX recommends assigning the user's DID and typically using the same value as the outbound caller ID so returned calls can be routed consistently to that user.Page 3